Customer Service Agreement (CSA) 

The Pon Power CSA (Customer Service Agreement) portal

When signing a Customer Service Agreement (CSA) Pon Power commits to a close collaboration with you as our customer. Our goal is to be your service partner where we help you reduce the risk of operating downtime and give you an overview of your engines’ running costs.

• Favorable discounts

• Guaranteed response times

• Free 24/7 emergency service, in case of engine downtime

• Fixed contact people for different departments

• Pon Power Technical Updates

• SOS (Systematic Oil Sampling) analysis

• Budget overview for 5 years

• Service reports after each overhaul

• Access to app for registering running hours offline to the portal

• Access to the CSA portal (where info are gathered at the same place)

• Quarterly Caterpillar Technical Engine Newsletters

• Access to Scope of work lists for all planned overhauls

• Planning overview for 5 years ahead based on Pon Power’s recommendations

NEW FROM DECEMBER 1ST – SOS REPORTS UPLOADED TO THE CSA PORTAL