Shift to new IT system  

What does this mean for you?

The switch to our new IT system may affect Pon Equipment’s accessibility and delivery times. Even though we will do everything we can to ensure that you, as our client, will undergo as little hindrance as possible, it is unfortunately not possible to prevent this completely. We are doing everything we can to be of service to you again as soon as possible.

Below are the most important changes that you can expect:

1. NB. No orders or sale of parts: Between May 31 and June 10, it will not be possible to place any orders to collect any parts. Ordering via our online order system (Parts.Cat.Com) will also not be possible. We will be available in the case of emergencies, of course, and we will find a solution to support you as well as possible.
2. NB: Less planned maintenance. Between May 25 and June 10, we are not able to schedule or carry out as much maintenance as usual.
3. Longer delivery times: Shipping new and used machines and parts may take longer than usual, due to this switch. This could lead to longer delivery times.
4. New client number: Your old client number (consisting of 7 characters) will be replaced by a new client number (10 characters).
5. Updated layout: Part of a new system is a new layout. All our outgoing documents, such as purchase orders, invoices, and order confirmations, will be changing.
6. Service contracts: If you have a service contract for your machine(s) it is possible that you will receive the invoice for your service contract later than you are used to. This may mean that the invoiced amount is higher, due to a longer invoicing period.
7. Invoices for services: It is possible that you will receive two invoices for work on your machine(s) following the switch. These would be one invoice from the old system and one invoice from the new system. Together, these invoices make up the total amount and, wherever possible, will be sent at the same time. Both invoices (with 2 different invoice numbers) can be paid in the usual way.